{"id":13,"date":"2017-03-14T12:22:05","date_gmt":"2017-03-14T12:22:05","guid":{"rendered":"http:\/\/test.coopersolutions.co.uk\/?page_id=13"},"modified":"2024-03-27T10:26:54","modified_gmt":"2024-03-27T10:26:54","slug":"support","status":"publish","type":"page","link":"https:\/\/www.coopersolutions.co.uk\/public\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row full_width=”stretch_row” parallax=”content-moving” parallax_image=”219″ el_class=”hero light-text”][vc_column offset=”vc_col-lg-6″][vc_column_text]<\/p>\n

Support<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1490023990905{padding-bottom: 30px !important;}”][vc_column width=”2\/3″][vc_column_text css=”.vc_custom_1508420983364{margin-bottom: 60px !important;}”]<\/p>\n

Support Options<\/h3>\n

FullCover, FullControl and FullForecast are highly reliable web-based applications that run using your Internet browser. As such there is virtually no installation or setup required on a typical Windows computer.<\/p>\n

In order that you enjoy optimum response from the FullControl and FullCover systems, please first check the system requirements <\/a>page to make sure you have the required versions of Microsoft Windows, Internet Explorer<\/a>, and Adobe Acrobat Reader<\/a>.<\/p>\n

Before using FullControl or FullCover we recommend that you visit the browser setup<\/a> page and follow the configuration instructions. They are very simple and in most cases your browser will already be configured correctly.<\/p>\n

<\/h3>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1490108105221{margin-bottom: 60px !important;}”]<\/p>\n

Getting Help<\/h3>\n

Every web page in FullControl and FullCover contains a Help link at the top of the screen. Click Help for additional information about the current page.[\/vc_column_text][vc_column_text css=”.vc_custom_1711535209266{margin-bottom: 60px !important;}”]<\/p>\n

System Downtime (FullCover – Insurance)<\/h3>\n

In the event that you are unable to access our system due to Internet Connection Failure or System Downtime, please follow the FullCover insurance best practice procedures outlined here<\/a>.[\/vc_column_text][vc_column_text css=”.vc_custom_1508422266308{margin-bottom: 60px !important;}”]<\/p>\n

Troubleshooting<\/h3>\n

In the unlikely event that you encounter any problems, please consult our troubleshooting<\/a> page which contains commonly asked questions and answers.[\/vc_column_text][vc_column_text css=”.vc_custom_1490108161429{margin-bottom: 60px !important;}”]<\/p>\n

Contact us<\/h3>\n

You can contact the support team at Cooper Solutions via phone or email.<\/p>\n

Phone hours are 08:00 to 18:00 Mon-Fri, closed weekends and Bank Holidays.<\/p>\n

Please feel free to contact us if you have a query, wish to arrange a training or support visit, or would like to discuss potential system enhancements.<\/p>\n

TEL: (+44) 01926 855055
\nEMAIL: support@coopersolutions.co.uk<\/a><\/p>\n

<\/h3>\n

[\/vc_column_text][vc_column_text css=”.vc_custom_1490108224636{margin-bottom: 60px !important;}”]<\/p>\n

Need some help?<\/h3>\n

On-site training takes place at the time of installation but staff changes or new additions may require some \u2018refresher\u2019 training. If you need any help or advice, just click the link above or give us a call.[\/vc_column_text][vc_column_text css=”.vc_custom_1490108209468{margin-bottom: 60px !important;}”]<\/p>\n

Would you like to see us?<\/h3>\n

We pride ourselves on delivering excellent account management. Our objective is to get to know and understand your business so we can tailor your use of our systems to your individual requirements. However, our web-based systems can be accessed remotely and we can often help over the phone and on-line. Click the link above, or give us a call.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”40px” css=”.vc_custom_1489580984666{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row” parallax=”content-moving” parallax_image=”219″ el_class=”hero light-text”][vc_column offset=”vc_col-lg-6″][vc_column_text] Support [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”30px”][\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1490023990905{padding-bottom: 30px !important;}”][vc_column width=”2\/3″][vc_column_text css=”.vc_custom_1508420983364{margin-bottom: 60px !important;}”] […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-has-hero.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\r\nCooper Solutions support<\/title>\r\n<meta name=\"description\" content=\"Cooper Solutions support\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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