{"id":18690,"date":"2019-09-06T11:08:52","date_gmt":"2019-09-06T10:08:52","guid":{"rendered":"https:\/\/www.coopersolutions.co.uk\/public\/?p=18690"},"modified":"2019-09-13T11:10:00","modified_gmt":"2019-09-13T10:10:00","slug":"retain-service-and-sales-business-preventing-your-customers-from-buying-elsewhere","status":"publish","type":"post","link":"https:\/\/www.coopersolutions.co.uk\/public\/retain-service-and-sales-business-preventing-your-customers-from-buying-elsewhere\/","title":{"rendered":"Retain service and sales business, preventing your customers from buying elsewhere"},"content":{"rendered":"<p>The more we talk to our dealers about FullCycle, the more we learn.<\/p>\n<p>Recent conversations have highlighted secure and least secure customers visiting your dealership \u2013 those who are most likely to remain loyal, and those least likely.<\/p>\n<p>The least secure customers are those who have purchased their car from outside the network, from an online broker for instance.  Whilst they might bring their cars to a specific dealer for servicing, when it comes to buying their next car, they\u2019ll return to online brokers to find the best deal.<\/p>\n<p>By engaging with your least secure customers properly, you can ensure you retain their service and sales business, preventing them buying elsewhere and possibly deserting the brand completely.<\/p>\n<p><iframe loading=\"lazy\" title=\"Secure and least secure customers\" width=\"1110\" height=\"624\" src=\"https:\/\/www.youtube.com\/embed\/bbPLinQKn44?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The more we talk to our dealers about FullCycle, the more we learn. Recent conversations have highlighted secure and least [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":9586,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-18690","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fullcycle"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>FullCycle helps you retain service and sales business<\/title>\r\n<meta name=\"description\" content=\"FullCycle helps you retain service and sales business\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" 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