{"id":34394,"date":"2024-04-23T08:55:13","date_gmt":"2024-04-23T07:55:13","guid":{"rendered":"https:\/\/www.coopersolutions.co.uk\/public\/?p=34394"},"modified":"2024-04-23T09:17:19","modified_gmt":"2024-04-23T08:17:19","slug":"cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities","status":"publish","type":"post","link":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/","title":{"rendered":"Cooper Solutions and WR Davies working together to maximise service customer opportunities"},"content":{"rendered":"<p><strong>Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities<\/strong><\/p>\n<p>The award winning group, <a href=\"https:\/\/www.wrdavies.co.uk\/\">WR Davies<\/a>, and Cooper Solutions, part of <a href=\"https:\/\/www.pibgroup.co.uk\/\">PIB Group<\/a>, are working in partnership using <a href=\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-products\/fullcycle-captures-where-your-customers-are-in-their-buying-cycle\/\">FullCycle<\/a> to identify future vehicle sales opportunities. FullCycle is a revolutionary customer data solution that provides invaluable ownership insights. These are enabling all WR Davies dealerships to nurture sales opportunities that are passing-through their busy service departments, helping to increase short term vehicles sales and build strong relationships with longer-term prospects.<\/p>\n<p>While most dealers have access to the different levels of information needed to build relationships with service customers, that data is rarely available in a standardised form that ensures customers are consistently engaged with at the right time and in the right way, which is key to delivering success. FullCycle leverages the power of data analytics \u2013 data that had previously sat in silos of information, making it difficult for Sales teams to act on.<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/craig-taylor-a5804033\/?originalSubdomain=uk\">Craig Taylor<\/a>, Finance Director, WR Davies, commented: \u201cLike all major franchised dealers we have an incredibly busy service department. Before FullCycle, our workshop facility could inform our sales team who these customers were but couldn\u2019t offer any other information about them.<\/p>\n<p>\u201cNow with FullCycle we know how long they\u2019ve had their car, if they bought it from us and when their finance agreement is due to end. FullCycle puts this information at our fingertips, so our sales team can easily plan ahead and adapt how it communicates with each service customer prior to them arriving at the dealership. By creating a knowledgeable and personal approach, service customers who may have previously been overlooked, are now highly valued sales opportunities that we can build long term relationships with.\u201d<\/p>\n<p>Identifying \u2018Service Not Sold\u2019 customers \u2013 those that use the dealership to service their vehicle but didn\u2019t actually buy a car from it \u2013 has been a key benefit for WR Davies. Craig continued: \u201cIf we know a service customer is driving a particular car, and we have an upgrade in the showroom, we can offer them a test drive. By having greater visibility of our customer\u2019s motoring preferences, the better customer experience we can deliver. Whilst the concept of service prospecting isn\u2019t new, we simply don\u2019t have the time and resources \u2013 or the innovation \u2013 to bring together the level of information that FullCycle delivers.\u201d<\/p>\n<p>Cooper Solutions is particularly excited about working with WR Davies as represent a significant step for the automotive software solutions business, with the group being the first non-Keyloop DMS user launched through its partnership with <a href=\"https:\/\/marquegroupsolutions.com\/\">Marque Group Solutions (MGS).<\/a><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/dan-cudmore-b4ab0213a\/\">Dan Cudmore<\/a>, Head of Sales, MGS said: &#8220;MGS is delighted to be collaborating with Cooper Solutions, delivering exceptional data intelligence through our MGS Connect product. The MGS and Cooper Solutions partnership enables dealers to benefit from a sustainable boost to sales revenue and profitability, whilst also aligning perfectly with our commitment to drive innovation, efficiency and customer-centricity for our dealers.&#8221;<\/p>\n<p>User feedback is a key driver in system updates that continue to come regularly from Cooper Solutions. <a href=\"https:\/\/www.linkedin.com\/in\/simon-whicher-93453927\/\">Simon Whicher<\/a>, Sales Director, Cooper Solutions concludes: \u201cWe set out to bring to market a solution that helps dealers boost sales revenue. It is extremely satisfying to learn that not only is WR Davies selling more vehicles, it is also delivering a great customer experience, no matter what stage of the buying cycle that customer is at. FullCycle\u2019s ability to deliver customer ownership insights, on an individual basis, has achieved this.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities The award winning group, WR Davies, and Cooper [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":22995,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16,21],"tags":[],"class_list":["post-34394","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-fullcycle"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>WR Davies maximises service customer opportunities<\/title>\r\n<meta name=\"description\" content=\"Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"WR Davies maximises service customer opportunities\" \/>\r\n<meta property=\"og:description\" content=\"Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Cooper Solutions\" \/>\r\n<meta property=\"article:published_time\" content=\"2024-04-23T07:55:13+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-04-23T08:17:19+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\r\n\t<meta property=\"og:image:height\" content=\"500\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Kate Shakesheff\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kate Shakesheff\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\"},\"author\":{\"name\":\"Kate Shakesheff\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/78a9b61e6360b23d8ad6a00e8c57308f\"},\"headline\":\"Cooper Solutions and WR Davies working together to maximise service customer opportunities\",\"datePublished\":\"2024-04-23T07:55:13+00:00\",\"dateModified\":\"2024-04-23T08:17:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\"},\"wordCount\":591,\"image\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg\",\"articleSection\":[\"Featured\",\"FullCycle\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\",\"url\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\",\"name\":\"WR Davies maximises service customer opportunities\",\"isPartOf\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg\",\"datePublished\":\"2024-04-23T07:55:13+00:00\",\"dateModified\":\"2024-04-23T08:17:19+00:00\",\"author\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/78a9b61e6360b23d8ad6a00e8c57308f\"},\"description\":\"Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities\",\"breadcrumb\":{\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage\",\"url\":\"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg\",\"contentUrl\":\"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg\",\"width\":1800,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.coopersolutions.co.uk\/public\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cooper Solutions and WR Davies working together to maximise service customer opportunities\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/#website\",\"url\":\"https:\/\/www.coopersolutions.co.uk\/public\/\",\"name\":\"Cooper Solutions\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.coopersolutions.co.uk\/public\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/78a9b61e6360b23d8ad6a00e8c57308f\",\"name\":\"Kate Shakesheff\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/68cf1ace9b554f5c7c3c5ae0f3c0a5e2020dddd13a1e67058efe229718e9ca9b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/68cf1ace9b554f5c7c3c5ae0f3c0a5e2020dddd13a1e67058efe229718e9ca9b?s=96&d=mm&r=g\",\"caption\":\"Kate Shakesheff\"},\"url\":\"https:\/\/www.coopersolutions.co.uk\/public\/author\/kate-shakesheff\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"WR Davies maximises service customer opportunities","description":"Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/","og_locale":"en_GB","og_type":"article","og_title":"WR Davies maximises service customer opportunities","og_description":"Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities","og_url":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/","og_site_name":"Cooper Solutions","article_published_time":"2024-04-23T07:55:13+00:00","article_modified_time":"2024-04-23T08:17:19+00:00","og_image":[{"width":1800,"height":500,"url":"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg","type":"image\/jpeg"}],"author":"Kate Shakesheff","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Kate Shakesheff","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#article","isPartOf":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/"},"author":{"name":"Kate Shakesheff","@id":"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/78a9b61e6360b23d8ad6a00e8c57308f"},"headline":"Cooper Solutions and WR Davies working together to maximise service customer opportunities","datePublished":"2024-04-23T07:55:13+00:00","dateModified":"2024-04-23T08:17:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/"},"wordCount":591,"image":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage"},"thumbnailUrl":"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg","articleSection":["Featured","FullCycle"],"inLanguage":"en-GB"},{"@type":"WebPage","@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/","url":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/","name":"WR Davies maximises service customer opportunities","isPartOf":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage"},"image":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage"},"thumbnailUrl":"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg","datePublished":"2024-04-23T07:55:13+00:00","dateModified":"2024-04-23T08:17:19+00:00","author":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/78a9b61e6360b23d8ad6a00e8c57308f"},"description":"Cooper Solutions\u2019 innovative solution enables WR Davies to maximise service customer opportunities","breadcrumb":{"@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#primaryimage","url":"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg","contentUrl":"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2020\/01\/Service-Prospecting.jpg","width":1800,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-and-wr-davies-working-together-to-maximise-service-customer-opportunities\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.coopersolutions.co.uk\/public\/"},{"@type":"ListItem","position":2,"name":"Cooper Solutions and WR Davies working together to maximise service customer opportunities"}]},{"@type":"WebSite","@id":"https:\/\/www.coopersolutions.co.uk\/public\/#website","url":"https:\/\/www.coopersolutions.co.uk\/public\/","name":"Cooper Solutions","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.coopersolutions.co.uk\/public\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/78a9b61e6360b23d8ad6a00e8c57308f","name":"Kate Shakesheff","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.coopersolutions.co.uk\/public\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/68cf1ace9b554f5c7c3c5ae0f3c0a5e2020dddd13a1e67058efe229718e9ca9b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/68cf1ace9b554f5c7c3c5ae0f3c0a5e2020dddd13a1e67058efe229718e9ca9b?s=96&d=mm&r=g","caption":"Kate Shakesheff"},"url":"https:\/\/www.coopersolutions.co.uk\/public\/author\/kate-shakesheff\/"}]}},"_links":{"self":[{"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/posts\/34394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/comments?post=34394"}],"version-history":[{"count":1,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/posts\/34394\/revisions"}],"predecessor-version":[{"id":34395,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/posts\/34394\/revisions\/34395"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/media\/22995"}],"wp:attachment":[{"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/media?parent=34394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/categories?post=34394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.coopersolutions.co.uk\/public\/wp-json\/wp\/v2\/tags?post=34394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}