{"id":9393,"date":"2019-05-28T10:16:58","date_gmt":"2019-05-28T09:16:58","guid":{"rendered":"https:\/\/www.coopersolutions.co.uk\/public\/?p=9393"},"modified":"2019-10-16T09:54:15","modified_gmt":"2019-10-16T08:54:15","slug":"cooper-solutions-insurance-solution-and-driving-licence-checking","status":"publish","type":"post","link":"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-insurance-solution-and-driving-licence-checking\/","title":{"rendered":"Customer satisfaction steps up a gear for Chorley Group with FullCover"},"content":{"rendered":"\r\n<p><strong>Cooper Solutions\u2019 short-term insurance solution and licence checking simplifies vehicle handovers and delivers extra income stream<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Award winning Chorley Group, operating six key dealerships and four franchises across the North-West of England, has chosen FullCover from Cooper Solutions as its preferred fleet management system and short-term insurance provider.<\/p>\r\n\r\n\r\n\r\n<p>The business initially adopted FullCover at Chorley Nissan, the UK\u2019s largest volume, single Nissan dealership, but quickly established that its ability to streamline the car handover process for its customers, and the additional income revenue it delivers through collision damage waiver (CDW), would an invaluable addition to the Group as a whole. \u00a0The system has now been rolled out to encompass its dealerships across Lancashire and Greater Manchester.<\/p>\r\n\r\n\r\n\r\n<p>Operating five of the world\u2019s largest motor franchises incorporating Nissan, Hyundai, Kia and MG Motors, the Chorley Group\u2019s fleet management task is potentially complex.\u00a0 However, FullCover has enabled the Chorley Group\u2019s network of locations to efficiently manage all current, future and historic appointments for sales, aftersales and bodyshop loans, while incorporating instant online driving licence checking.<\/p>\r\n\r\n\r\n\r\n<p>Stephen Mellett, Group Aftersales Director says: \u201cUsing FullCover has had a number of benefits for us. Being able to check driving licences in real time means we can process the handover of loan cars quickly, so customers can get on their way without having to wait around as paperwork and forms are completed. We\u2019re also able to process any Motability customers through the system efficiently, so all customer usage is recorded in one place. FullCover integrates with our existing dealer platform, meaning we can book straight into our diary screen, which has streamlined our booking process.\u201d<\/p>\r\n\r\n\r\n\r\n<p>Chorley Nissan Blackpool was the first adopter of CDW; now utilised by the whole group. Traditionally, customers have to shoulder a high insurance excess if they want to drive a loan car, but this is no longer the case as Stephen Mellett explains: \u201cWe also benefit from the additional revenue provided through CDW, which means that the customer is fully insured with a very low excess, with the added benefit of this having a positive impact on customer satisfaction. We currently recover between 70% and 110% of our insurance premium spend by offering CDW to our customers.\u201d<\/p>\r\n\r\n\r\n\r\n<p>The Cooper Solutions team has collaborated closely with Chorley Group to unravel some areas which were not working for them or their customers.\u00a0 Crucially, the partnership with Cooper Solutions and FullCover has turned what were headaches for the dealership, into a profit-making opportunity for them whilst enhancing customer satisfaction. \u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n<p>\u201cDealers need to be on top of their forecourt fleet and courtesy cars at all times to\u00a0 boost profitability and of course, make life better for customers.\u00a0 Whether customers are test driving cars for sale or returning for servicing or aftersales care, FullCover supports dealers in meeting their needs. By working in partnership with dealerships like Chorley Group, we can tailor our solutions to maximise return on investment for them.\u00a0 It also means we can ensure their customers reap the benefits and reward dealers with their on-going custom for years to come,\u201d concludes Dean Pipitone, Director of Cooper Solutions.<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Cooper Solutions\u2019 short-term insurance solution and licence checking simplifies vehicle handovers and delivers extra income stream Award winning Chorley Group, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":19737,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16,8],"tags":[],"class_list":["post-9393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-full-cover"],"acf":[],"yoast_head":"<!-- This site is optimized with 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content=\"https:\/\/www.coopersolutions.co.uk\/public\/cooper-solutions-insurance-solution-and-driving-licence-checking\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Cooper Solutions\" \/>\r\n<meta property=\"article:published_time\" content=\"2019-05-28T09:16:58+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2019-10-16T08:54:15+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.coopersolutions.co.uk\/public\/wp-content\/uploads\/2019\/10\/Chorley-cropped-for-news-page.png\" \/>\r\n\t<meta property=\"og:image:width\" content=\"224\" \/>\r\n\t<meta property=\"og:image:height\" content=\"127\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\r\n<meta name=\"author\" content=\"Kate Shakesheff\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kate Shakesheff\" \/>\n\t<meta name=\"twitter:label2\" 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