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Improve customer retail experience, lift your appraisal quality and sales conversion.
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FullAppraisal – for cars, vans and bikes – is a mobile vehicle appraisal tool which allows sales executives to move from outdated paper-based processes to electronic appraisal of part-exchange vehicles. Mobile technology captures vehicle and customer information accurately for greater visibility into potential leads.
- VRM look up allows automatic population of vehicle details, increasing time spent with the customer
- Comprehensive checklist of appraisal points and handover focus creates a ‘duty of care’ with the customer
- Record prep cost breakdown to provide justification behind final offer and internal prep accountability
- Upload up to 25 photos, position ‘drag and drop’ vehicle condition markers for improved accuracy
- Integrated with Experian VRM look up and CAP/CAP+ valuation data to facilitate integrated valuation process
- Seamless user experience on tablets and/or desktops
Benefits of using FullAppraisal
- Create a more professional and engaging process with customers by using mobile technology during the appraisal process
- Complete appraisal at the vehicle side using iPad or tablet
- Spend less time on administration and more time with the customer
- Reduce time and effort spent on trade disposal – upload appraisal information to Cooper Solutions’ FullAuction online auction site
- Greater visibility into the number and type of appraisals being carried out by the sales team, improving lead-to-sale conversion rate
- Improved re-appraisal process – easier to locate original appraisal and modify as necessary
- Pre and post-sale appraisals stored with date and time stamps for audit purposes
- CDK integration of part exchange status provides robust activity and conversion reporting
- Add value around lost sales resurrection opportunities – know more about the deals that weren’t done!
- The only online vehicle auction platform providing van and bike appraisal diagrams, with automatic default to the type of vehicle being appraised
- When combined with FullAuction, it offers a complete end-to-end trade management solution