News

PIB acquires Cooper Solutions Ltd who have long affiliation with PIB-owned Cooke & Mason

PIB Group Limited (‘PIB’) has successfully completed the acquisition of Cooper Solutions Ltd who provide a portfolio of online solutions…

Teamwork makes the dream work

In today’s vlog, Ian talks about this week’s FullCycle workshop.

Coopers in the community

As a business, it’s really important to us to get involved in our local community. What do you do to…

Rahul and our developers keep the cogs turning at Coopers HQ

Their work ensures we continue to provide awesome systems for your dealerships, improving process, performance and profitability.  

Another year supporting Evelyn’s Gift

We are so pleased to be supporting Evelyn’s Gift for another year. Here’s Louise with an update on our charity.…

What can we learn from mistakes made by the retail industry?

Kate talks about what she took away from AM Live 2019  

Is video marketing working for you?

We really like the increase in videos we’re seeing on our social media news feeds. Is video helping you take…

Vicki goes on maternity leave

Our very own Vicki begins her maternity leave later today. If you’ve telephoned the office, you’re more than likely to…

Remove the difficulties of measuring service prospecting with FullCycle

Record and measure the success of your service prospecting with FullCycle.

Did you know there are specific benefits of having plug in hybrid and fully electric cars as company vehicles?

The environmental benefits of plug in hybrid and fully electric vehicles are well-known. What about the specific benefits of these…

Cooper Solutions continues to invest in new talent with the appointments of Shannon Parker and Laura Sargent

Shannon has joined the business as an Account Executive and will be drawing upon her experience in account management and…

Celebrating ISO double certification

Cooper Solutions is delighted to have been awarded ISO 9001 and 27001, internationally recognised standards that ensure their products and…

What’s been happening with FullCycle since its launch?

Here’s Simon with an update.

Six out of ten service customers have never been contacted by sales departments

Cooper Solutions’ highlights the need for effective customer insight to build relations and maximise car sales opportunities • 28% of…

Know your proportions

Build up a picture of your customers with FullCycle. Knowing who they are is the key to engaging correctly.

Retain service and sales business, preventing your customers from buying elsewhere

The more we talk to our dealers about FullCycle, the more we learn. Recent conversations have highlighted secure and least…

Who said tortoises are slow?!

Fridays aren’t just for bringing our dogs to work. Sometimes we bring our tortoises. Here’s Suzanne with Uncle Albert.  

What our customers say about FullCycle

As we rollout FullCycle, we’re really pleased to be receiving such positive feedback from our customers.   Here’s Beth, sharing…

Shared responsibility is crucial to ensure service customers benefit from positive sales engagement

The more positive interactions a dealership has with its service customers, the likelier they are to buy from that dealership…

Vehicle sales accelerate for Bowker BMW with FullCycle

Cooper Solutions’ innovation enables Bowker BMW to maximise service customer opportunities Blackburn’s leading BMW and MINI Group, Bowker, has extended…

Cooper Solutions invests in talent to drive success of FullCycle

Two new appointments expand the FullCycle development and sales teams Cooper Solutions continues to invest in the success of FullCycle,…

Engage with your customers using a soft approach

Service customers might not be ready to buy today and should be engaged with accordingly. Do this well, and it…

Don’t miss out on your easiest sales opportunities

Your service customers are a goldmine, but they might not be ready to buy a new car right now.  So,…

Tommy and Misty

Playful pup Misty visited us at Coopers HQ. A graduate of puppy training school, here she is with her owner…

27% of UK car buyers would purchase online without a test drive. What does this mean for your dealership?

Recently we read that 27% of UK car buyers would purchase online without a test drive. Is this surprising nowadays…

FullCycle can help pinpoint future sales opportunities passing through service departments

Consumers are more informed than ever, researching online before even setting foot in a dealership. Therefore, it is vital to…

Cardiff Audi builds on its customer centric sales approach using Cooper Solutions’ FullCycle

Return on investment achieved in the first month Cardiff Audi, part of Mon Motors Group, one of the largest automotive…

FullCycle puts a stop to sales leads driving off the service ramp

Latest innovation from Cooper Solutions ensures servicing dealers secure sales with the 50% of customers who didn’t buy from them…

FullCycle – turning service into sales

In an age of ever-growing digital alternatives to buying a car, the franchised dealer has one clear advantage over the…

In Kahoots!

As our ISO policies are trained in, we’ve been taking part in Kahoot! quizzes to check our understanding and make…

FullCover – compatible with cars and bikes

Here’s Beth at Triumph North London installing our FullCover system.    

Car Dealer Power Awards 2019

Support Cooper Solutions in being named best Trade Insurance Provider 2019 2019 marks the 10th Car Dealer Power survey and…

FullCycle – turning service into sales

As we rollout FullCycle, our message to adopters is this is a system that can transform their business, through engaging…

In today’s vlog, we’re talking about our commitment to excellent customer service

Here’s Beth telling you a little bit more…  

Cooper Solutions and Evelyn’s Gift working together to help benefit families and children

As part of its partnership with local charity Evelyn’s Gift, Cooper Solutions was thrilled to be involved in a project…

Spot the Cooper!

We’re looking for Coopers. Have you spotted one?

Customer satisfaction steps up a gear for Chorley Group with FullCover

Cooper Solutions’ short-term insurance solution and licence checking simplifies vehicle handovers and delivers extra income stream Award winning Chorley Group,…

51 vlogs in 1

It’s been a whole year since we posted our first vlog, and we’ve recorded one every week since then. Time…

Louise and Loaf!

We loved having little Loaf in the office with us.  

Team Coopers’ painting project

We spent the day at Children’s Services in Warwick decorating one of the contact rooms and adjoining kitchen, and hope…

Maximise your service to sales opportunities with FullCycle

Personalise your customer’s journey, engage with every customer at the right time.

Introducing Bipin

Over to Bipin to tell you a little bit about himself.

We’re working on a really exciting project with our nominated charity Evelyn’s Gift.

We can’t reveal all the details quite yet, but here’s Louise to tell you a little bit about it. If…

What does a Product Manager do?

And what does product management entail? Over to James who tells all!  

What’s going on in Marketing at Coopers HQ?

Kate explains what the team is up to at the moment.      

It’s been scientifically proven that bringing your dog to work reduces stress in the workplace

Jordan’s dog Poppy had a very calming effect on us all as she pottered happily around the office and the…

Alan and Eve bring Harry to work

We loved having these gentle giants in the office with us.  

Cooper Solutions working with local charity Evelyn’s Gift

Cooper Solutions is delighted to be working with local charity, Evelyn’s Gift.  The Barford-based business chose Evelyn’s Gift as its…

It’s not all about cake and chocolate here at Coopers HQ…

or is it?

Cutting the cost of going under the digital hammer

Cooper Solutions removes seller fees on FullAuction Cooper Solutions has removed its seller fees in a move to further support…

In today’s vlog, Andrew explains how developments within FullForecast now include a custom KPI report

Now it’s even easier for users to respond to shortfalls in revenue and manage increases in costs.  

Allen Ford utilises FullCover to streamline fleet management

Cooper Solutions brings improved customer experience and additional revenue Allen Ford, one of the UK’s leading suppliers of Ford cars…

Cooper Solutions isn’t just a business

Sacha talks about her role, and why Cooper Solutions isn’t just a business.  

FREE to sell on FullAuction.

From the 1st February 2019, there will be no charge to sell on FullAuction. We can deliver the same results…

We know that running a dealership is a complicated business, with so many pieces of a jigsaw needing to fit together

We want to help build collaboration between sales and servicing to maximise sales opportunities. This will help enable dealers to…

Useful pieces of information

In today’s vlog, we ask:  What pieces of information would car dealers like…that are currently difficult to obtain.  

On the road with Ian and Beth

Continued support for our customers is a vital part of the service we provide. This is through visits, telephone and…

Bring your dog to work – introducing Daisy

Our four legged friend Daisy is the perfect cure for the January blues.  Pottering happily around the office, she is…

Introducing Coopers Choir featuring Gizmo

We are a talented bunch here at Cooper Solutions.  With words written by our very own Dan Lane, here’s the…

Merry Christmas!

Wishing you a very Merry Christmas from all of us at Cooper Solutions!  

Bring your dog to work – introducing Bryn

When you see a dog, you can’t help but smile. Their joy for life is infectious. But it’s not just…

What makes a visit to a dealership memorable?

In today’s vlog, we explain why a warm welcome makes a visit to a dealership a memorable one.  

Female trailblazers in the motor industry

With more and more women being employed in the motor industry, we’ve been looking back at our favourite female trailblazers…

Reverse Advent Calendar

In today’s vlog, Louise explains how we are helping local people in crisis this Christmas. We’ve set up a reverse…

The importance of customer feedback

Feedback from our customers is really important, and influences our product development. In today’s vlog, Ian explains why we listen…

Christmas shopping for Guy’s Gift

Guy’s Gift, our nominated charity, is holding its annual Lantern Walk next month. Beth and Kate have been helping Father…

Who’s reaping the rewards from your trade disposals?

Barry Cooper takes a closer look at the economies of trade sales. With increasing competition squeezing gross profit margin and…

Cooper Solutions appoints Gabriel Noguera as Senior Account Manager

Bringing 20 years of experience in the automotive industry to the FullControl team Cooper Solutions continues to invest in the…

Digital appraisals for motorbikes

In our latest vlog, we talk about FullAppraisal and how the system is benefitting motorbike dealers.  

How do you handle stress during your business motoring?

There’s been plenty of coverage in the press recently about de-stressing before getting behind the wheel. Today’s vlog asks ‘What…

Meet The Team – Part Three

Part Three of our Meet the Team series. We’re proud of our business and the contributions we make to its…

MacMillan Cancer Support – World’s Biggest Coffee Morning September 2018

MacMillan Cancer Support’s World’s Biggest Coffee Morning has become a British Institution.   Here’s a clip of our coffee morning…

Four questions with…….

Introducing our newest team member, Gabriel Noguera. Four questions for our Senior Account Manager.

Four questions for Used Car Managers

The used car division in any dealership has the potential to be the most profitable sector, as long as processes…

Meet The Team – Part Two

Part Two of our Meet The Team series. At Cooper Solutions, we know that great individuals plus shared goals make…

Meet The Team – Part One

The roles at Cooper Solutions are many and varied. More than anything else, it’s our people who make our products…

The impact of unaccompanied test drives

Today’s vlog is all about unaccompanied test drives. Ian explains how these can make the desirable irresistible.

When is the best time to secure customer loyalty?

Timing plays a key part in the buying cycle. In this week’s vlog, Beth discusses the best time to secure…

Building customer relationships between sales

In our latest vlog, Ian talks about building relationships between sales.      

Statistics say that 71% of women won’t view a car to buy on their own

Recent statistics revealed that 71% of women won’t view a car to buy on their own. In our latest vlog,…

Team CooPars in second place at the Aspire Sports Trust Charity Golf Day

Team CooPars had a great (and very hot) day at the Aspire Sports Trust Charity Golf Day yesterday. Held at…

How does the dealership fulfil its role in an informed sale?

Being able to research online before visiting a dealership has changed the way we buy cars. In our latest vlog,…

How the rise of the omnichannel has changed the consumer’s purchase pattern

Technology has changed our buying patterns. In our latest vlog, Ian talks about how the modern consumer chooses and purchases…

How does our Development team work?

Our agile Development team sprints and jams to ensure our customers continually benefit from improvements to our solutions. Beth explains…

Lings Motor Group avoids vehicle clone threat thanks to FullCompliance

An unexpected benefit of the real-time paperless mileage log designed to aid HMRC compliance Lings Motor Group took on FullCompliance…

What’s your dream car?

In our vlog, we asked: What’s your dream car? And where would it take you?  

Cloned licence plates? How would you avoid the fine?

The flexibility of the solutions we provide means they can adapt to the needs of every business, giving dealers added…

Cooper Solutions welcomes Auto Trader move to bypass physical auctions

And says the new approach to fleet remarketing should prompt motor retailers to rethink their practices too Cooper Solutions is…

Removing the stress from dealership life

Watch our second vlog to find out about one of the ways we try to remove the stress from dealership…

Test drives drive sales

Cooper Solutions highlights the power of the unaccompanied test drive as EV and Hybrid popularity rises Cooper Solutions is calling…

Cooper Solutions announces launch of new series of webinars

Our first vlog! And it’s all about the launch of a new series of webinars.  

Motorbike and van appraisal diagrams added to FullAuction and FullAppraisal

Cooper Solutions brings greater specification capabilities to dealers’ fingertips Van and motorbike dealers can now reap new benefits of FullAppraisal…

Cooper Solutions Invests In Technical Expertise

Gayan Thilakarathna appointed Software Developer Cooper Solutions is appointing Gayan Thilakarathna as Software Developer, as part of its ongoing commitment…

Specialist Cars Collaborates With Cooper Solutions To Achieve A Seamless CDK Drive Migration

Partnership removes an age old IT challenge for dealers Specialist Cars, one of the largest privately owned BMW and MINI…

VW Trust Group Streamlines Its Courtesy Car Fleet Operations With FullCover

Cooper Solutions’ partnership boosts customer satisfaction and brings financial gain VW Trust Group’s partnership with Cooper Solutions is benefitting from…

Cooper Solutions Nominates Guy’s Gift As Its Charity Of 2018

A year of fundraising for Warwickshire charity supporting bereaved children and families Software and digital solutions provider for the automotive…

Computers Find Their Forever Home

Two of our redundant computers have recently found their forever home. Our IT Support Analyst John installed the computers at…

FullAuction Achieves Stellar Profits For Sellers In 2017

Renault Trafic earns nearly 10 times asking price reveals Cooper Solutions ‘Top of the Profits’ from Cooper Solution’s FullAuction this…

Investing In IT Expertise

Cooper Solutions Appoints John Hutchin as IT Support Analyst Cooper Solutions continues to invest in expertise that will strengthen its…

Friends And Family First Port Of Call On Unaccompanied Test Drives

Cooper Solutions survey reveals that 89% of people would buy a car if their friends and family gave it the…

Automotive Systems UK Partners With Cooper Solutions

Harnessing FullAppraisal to streamline the sales process and deliver an enhanced customer experience for retailers Cooper Solutions has chosen Automotive…

Top Selling Tips For Online Auctions

Helping dealers get the best price for their stock and boost their bottom line Motor dealers looking to sell an…

TrustFord Partners With Cooper Solutions For FullCover

Daily rate insurance offering for vehicle loans enhances customer experience and unlocks revenue opportunities TrustFord, wholly owned by Ford Motor…

46% Of Consumers See Smart Technology As A Vital Part Of The Showroom Experience

Cooper Solutions survey highlights the benefits of technology for dealerships looking to boost their customer journey With the showroom car…

As FullAuction embarks on its 7th year, Cooper Solutions reveals the secret of success for online auction selling

Cooper Solutions’ FullAuction has helped retailers increase their profits on used cars with almost 1 in 3 (28%) cars sold…

Robins & Day Stays In Control Of Costs With Cooper Solutions

FullFinancials reduces debtor days by 201% Robins & Day, the largest Peugeot and Citroen dealer group in the UK, with…

Cooper Solutions Strengthens Team With Three New Appointments

Barford-based business, Cooper Solutions marks its continued investment in experienced and specialist professionals with the recent appointments of Ian Batchelder,…

MSH Ltd Never Misses A Sale With E-Bidding From Cooper Solutions

Bidding on the go with FullAuction helps dealers move quickly on quality stock from trustworthy sellers FullAuction, from Cooper Solutions,…

Stephen James Beats The Used Sales Race Against Time With FullControl

Cooper Solutions FullControl increases productivity by 20% The Stephen James Group, an authorised BMW and MINI Group with 7 dealerships…

Motorline Turns To Cooper Solutions To Digitalise Forecasting

Centralised and paperless solution sees reporting turnaround reduce from 4 days to less than 3 hours Motorline Group, one of…

First Safeline Charity Ball Raises in Excess of £10,000

On Friday 28th April 2017, Safeline held its first Charity Ball at the Crowne Plaza in Stratford-upon-Avon. The event was…

Cooper Solutions Audit Reveals 3 Out of 4 Dealership Employees Overpay Benefit In Kind On Company Cars

First review of its type highlights shortcomings of HMRC’s Averaging Agreement Cooper Solutions has produced the first audit of its…

Cooper Solutions Notches Up Another Record Month In Vehicle Loan Days As March Plate Change Boosts Dealer Business

The countdown to increased VED rates from 1st April adds to new and used car demand Following the latest figures…

L&L Automotive Boosts Sales With Cooper Solutions

Harnessing the power of FullAppraisal and FullAuction for business growth L&L Automotive Group, has chosen Cooper Solutions’ FullAppraisal and FullAuction…

Retailer Demonstrator and Courtesy Car Fleets On The Rise

Cooper Solutions reports a 25% year-on-year increase in vehicle loan days as retailers benefit from vehicle sales and growing aftersales…

Cooper Solutions Holds Hackathon For Safeline

Cooper Solutions held a hackathon on Saturday in support of Safeline, a local charity that works to prevent sexual abuse…

Jemca Signs Up To FullAppraisal From Cooper Solutions

Digital solution improves data capture and customer service levels Jemca is the latest group to turn to FullAppraisal, the mobile…

Cooper Solutions Invests in Automotive Retailer Expertise To Strengthen Its Management Team

Cooper Solutions continues to focus on the quality of its people, with the appointment of Chris Rich as Account Manager…

Best Practice – Streamline your part-ex process

The customer journey at your dealership Customers are far better informed than they have ever been, and with fewer customers…

AM Live 2016: The Customer Journey At Your Dealership – Is It Fit For Purpose?

Purchasing a car is not only a financial commitment for consumers but also involves a significant emotional investment. Cooper Solutions…

Best Practice – Cooper Solutions’ Top Tips for online appraisal

Attention to detail We all know accuracy is key when it comes to appraisal, but it can be all too…

Cooper Solutions Celebrates Double Milestone

Cooper Solutions, provider of niche, web-based solutions for franchised dealerships, delivered its 10 millionth insured loan day this month, as…