Our People

Our mission is to invest in a friendly and challenging workplace where our people can thrive and deliver measurable value to UK automotive retailers through superior software solutions and exceptional product support.

More than anything else our people make our products shine.

Dean Pipitone

Managing Director, joined May 2003

Dean has been with Cooper Solutions since the beginning.  He was the driving force behind the success of FullCover, with consistent year on year increases in the number of days retailers have taken advantage of our daily rate insurance for customer loans. His mission is to enhance the experience our retailer clients offer their customers, whether the customer is looking to buy, or returning for aftersales support. Having worked for BMW, Dean is fully aware of the pressures retailers face. Finely tuning FullCompliance, Dean oversaw the development of software that combats the threat of six-figure fines faced by dealerships failing to comply with BIK tax guidelines and vehicle banding for employees. Now at the helm, Dean works tirelessly to move the business forward. Away from the office, his excellent negotiation skills are tested by his two young daughters.

Andrew Whicher

Product Director, joined November 2007

Before joining Cooper Solutions, Andy spent 11 years honing his IT skills with Snows Motor Group.  With his analytical mind, Andy is responsible for development of our core products at all stages of a systems development lifecycle. With responsibility for FullForecast and FullControl, Andy knows how accurate and real-time reporting can enable dealers to make proactive decisions, increase revenue and retain control over their businesses.  In fact, customers tell us that they can’t live without these solutions. When he’s not working with our customers and supporting their optimisation of our products, he’s happiest with his family.

Simon Whicher

Sales Director, joined September 2006

With over 20 years’ experience in the automotive industry both from a retailer perspective and with Cooper Solutions for the past 14 years, Simon is driven by his passion for developing new business and implementing systems and strategies to improve retailers’ performance and profitability, whether for volume/prestige, PLC or privately owned businesses our solutions fit all.

Armed with a retailer perspective and empathy enables Coopers to develop and deliver solutions that are directly aligned to the many challenges faced on a daily basis by retailers; whilst advising and supporting retailers on best-practice to help standardise process, maximise revenue and performance.

He says, “For me personally never has there been a better time to be working in the Automotive sector; challenging yes, but from great uncertainty comes great opportunity and it is our mission to help retailers realise it.”

James Cooper

Product Director, joined September 2008

Since joining the company, James has made a significant contribution in continuing the vision of the business whilst seeking continuous improvement in our systems, process and strategy implementation. A qualified Microsoft certified professional, James is data driven and a creative thinker.

James oversees our FullCompliance and FullCover products and draws on his experience to ensure their success.  Away from the hustle and bustle of Coopers life, he loves spending time with his wife Sarah and two daughters Apphia and Atarah.

Mark Ferris

Senior Developer, joined January 2011

Mark or MEF as he is better known also lives in the States. He is a relative newcomer to the automotive industry, but has been a key contributor to software development projects in finance and public safety for over 30 years.  As a senior developer, he works tirelessly around the clock in conjunction with our UK-based development team.  Outside business hours, he’s a singer in a retro-rock band, and in his spare time likes to play disc golf.

Gabriel Noguera

Senior Account Manager, joined September 2018

With 20 years’ experience in the automotive dealership environment including BMW, Renault and Audi, Gabriel has a fantastic insight into the demands of running a dealership. He is a BMW/Mini Business Manager of the Year allowing him the experience and knowledge to support our customers in the use of our solutions and how these can benefit the business in terms of process management, financial performance and reporting. In his spare time, Gabriel sings and plays music, as well as enjoying time with his 3 children.

Jordan Coton

Head of Technical Account Management,  joined December 2014

Jordan honed his eye for detail as Group Inventory Analyst for Vauxhall Motors. Joining the team as an Account Manager, Jordan worked closely with our customers to improve their processes, and develop and manage KPI performance. Being an excellent support to customers and to his colleagues alike, and with his skills at implementing the sales process, Jordan progressed to his role as Product Team Leader. He knows the value of real time and accurate reporting, and FullControl and FullForecast are his forte. When he’s not helping businesses implement and optimise our systems, he’s a Park Runner and his major love is his adorable puppy Poppy.

Keith Taylor

Senior Product Support Specialist, joined December 2014

With 20 years’ experience at PSA Peugeot Citroen and most recently with us at Cooper Solutions, Keith is a font of knowledge on all things automotive. With a keen eye for detail, he is our data expert for FullControl and FullForecast. When not supporting our customers on how best to utilise our systems to benefit their businesses, he is always happy to assist his colleagues with any product related queries. And some that aren’t product related as unofficial IT support for the team on the first floor of the office. With a love of Star Wars and sci-fi, his big passion is Aston Villa.

Tommy Elliott

Senior Software Developer, joined May 2016

An IT magician, Tommy has the ability to take complex problems and form solutions which delight the development team and ultimately the end user. He is the brains behind the design, installation, testing and maintenance of our software systems. Hurricane Tommy, as we call him, cooks up a storm in the kitchen at home, testing out his new recipes.

Louise Cuthill

Senior Account Manager, joined July 2016

With her experience in Events, Louise’s enviable diligence and organisational skills meant she progressed quickly from her role as Account Executive to Account Manager. Louise is excellent at building and maintaining relationships, making her popular with our customers. She has made a significant contribution to the business in renewing group contracts, training teams and making presentations on behalf of the business at Group conferences. Her extensive knowledge of our FullCover and FullCompliance products makes her ideally placed to train and support her colleagues. Recently, she masterminded her wedding, using her planning skills to arrange the most perfect day.

Dan Lane

Senior Team Leader, joined April 2014

If you’ve telephoned us, you’ve probably spoken to Dan. With 15 years’ experience in customer facing roles, he is committed to provide excellent support to our users. His strong background in selling and negotiation made him the best person for the role, and he is popular with our customers for his energy and enthusiasm. Having in depth knowledge of our products and how they benefit our customers means he can provide first class support to the Account Management team. When he isn’t brightening up our days in the office, this cheery chap is devoted to his two young boys Reuben and Emerson.

Helen Ablewhite

Senior Internal Account Manager, joined July 2010

Helen has full control over FullControl.  Having worked in administrative roles previously, our customers benefit from her technical support for the FullForecast and Control products, and in the office, we benefit from her organisational support. Her experience across all departments is vital and she is able to offer great support in dealing with any issues our clients have. There’s never a quiet moment for Helen away for the office, as she is mummy to two gorgeous little boys.

Dan Pearson

Business Development Manager, joined July 2016

Dan has many years’ experience in the automotive industry with businesses such as Sandicliffe, Pendragon, Drive Assist, Pentagon and Hartwell Ford. He is well placed to provide our customers with insights into their businesses and how our products can benefit them by improving efficiencies. He knows that the customer experience is vital, whether he’s dealing with our customers directly or explaining how our solutions will benefit the consumer visiting the showroom. Whether he’s out on the road visiting customers or winning new business, or in the office with his colleagues, everyone is pleased to work alongside him with his friendly and professional attitude. His hobby is trainer trading, where he buys and sells special edition trainers – he’s definitely a ‘Sole’ Trader.

Solutions-IT-Software-Car dealers-dealerships

Thereze McWalter

Senior Internal Account Manager, joined August 2016

With previous experience in customer service roles at Rybrook and Trust Group, Thereze has a great insight into the expectations customers have when they visit a dealership. She has brought this knowledge with her to Cooper Solutions where she provides superb support to our users. Unflappable, nothing is too much trouble for her, which makes her a delight to deal with – for our customers and her colleagues alike. Not only does she assist the Account Management team, who value her product knowledge and the super efficient manner in which she deals with customer queries, she provides remote training for our users to ensure they are following best practise and using our systems to fully maximise efficiencies within their businesses. Away from the office and the phones, Thereze adores being with her family and her lovely man Steve.

Reshmi Vayyapuri Quayle

Software Quality Analyst, joined March 2016

With a smile that lights up the office, Reshmi is our resident bug hunter. With extensive experience in the Software Engineering industry, including five years with Accenture, we rely on Reshmi to complete testing of our software, as well as quality and system analysis. Not just a specialist in IT, her strengths lie in her excellent communication with customers and colleagues, and always remaining calm and collected even in the most ‘testing’ of situations. A keen traveller, Reshmi loves to see the world exploring new places and different foods. Luckily for us, she always returns to Cooper Solutions.

Beth White

Senior Account Manager, joined March 2016

Beth began her career as Sales Administrator with our FullAuction team, quickly progressing to Auction Broker. Popular with customers for her no-nonsense approach, she dealt with uncollected cars and general issues with ease. Previously, Beth was a clinical assistant at an equestrian veterinary practice. She is definitely a nurturing person, popular with her colleagues and incredibly hardworking. Now a Senior Account Manager, Beth is frequently on the road nurturing our customers and winning new business. She’s a winner out of the office too, often participating in eventing with her beautiful horse.

Ian Batchelder

Head of Account Management,  joined March 2017

This former Chemistry teacher has brought a multitude of skills to the mix of Cooper Solutions. Ian progressed quickly from his role as Account Executive to Account Manager being a fast learner, and building excellent relationships with our customers. Still a fantastic teacher, Ian trains and provides support to our customers and to his colleagues and has made a significant contribution to winning new business and renewing contracts, which has been reflected in his promotion to Business Development Manager. Ian has demonstrated his artistic flair in producing and editing customer videos. When he’s not reporting back to customers on how they can streamline their processes, and improve profitability, Ian spends a great deal of time trying to prevent his dog Gizmo from chewing his trainers.

Quinncy Dempster

Senior Account Manager, joined November 2021

Quinncy has 17 years’ experience within the automotive industry, having worked for Pendragon as a New Car Sales Executive and Motability Specialist at Evans Halshaw Ford, Milton Keynes.

Having previously worked for Purchase Direct as a Key Account Manager for franchise dealers such as TrustFord and Motorline, and more recently for GEMCO in the same capacity as a Key Account Manager for Manufacturers such as JLR & Toyota, Quinncy has an all round knowledge of the workings of the sector.

Quinncy has joined the FullControl team, focussing on helping retailers achieve better than budget profit by unit.

John Beacham-Sharpe

John Beacham-Sharpe

Senior Account Manager, joined February 2021

John will be familiar to many of you, having worked at Cooper Solutions for eight years focusing on FullCompliance and FullCover. We are so pleased that he has returned to the business after six years, as a Senior Account Manager where he will be looking after our customers using our FullCycle product.

Whilst furthering his career elsewhere, John kept a careful eye on Cooper Solutions and how the products evolved along with the introduction of FullCycle, as well as the acquisition by PIB Group. He says it’s an exciting time to return to the business, and is looking forward to helping our dealer customers utilise FullCycle to its best, so they can maximise every opportunity to turn service in to sales.

Away from work, John loves spending time with his wife Becca and son Otis, and runs, plays football and golf. Being an Aston Villa fan ruins his weekends nine times out of ten (his words).

Shannon Parker

Senior Account Manager, joined September 2019

Shannon joined us as an Account Executive.  She began her career within a car dealership digital marketing agency, and has extensive experience in account management and recruitment. She’s a great people person, and loves meeting customers when she’s out on the road or talking to them on the phone. Away from the business, she’s a whizz on the netball court, playing Goal Keeper every week.  Shannon loves travelling, and trying new foods.  This passion took her to Bali recently, where she spent three fantastic weeks sampling and experiencing the local cuisine and culture.  She’s clearly adventurous as she went by herself!

Laura Sargent

Internal Account Manager, joined September 2019

Laura joined us as an Internal Account Executive for our Support Team, progressing to an Internal Account Manager within our FullControl team.

Laura has developed a wealth of knowledge whilst here at Coopers and has a strong background in customer service, therefore is well placed to support our customers and to help them benefit most from our products.

Away from work, Laura loves to spend lots of fun filled time with her partner and little boy and enjoys going to the gym, maintaining her own health and fitness goals.

Casey Ryan

Internal Account Manager, joined March 2021

Casey has joined our amazing Support team as an Internal Account Executive, and was promoted to an Internal Account Manager recently.  With experience in the automotive industry in a customer facing role for Toyota & Lexus Fleet Sales team, she is ideally placed to look after our clients.

Her skills include lead generation, upselling and negotiating, and she is proud of her achievement in Customer Service Apprenticeship at a grade Distinction

Our team player is a busy bee outside the office, she loves walking, going to the gym and yoga classes; and eating out with her friends.

Katy Chacksfield

Internal Account Manager, joined March 2021

Katy joined our fabulous Support team as an Internal Account Executive, and was promoted to Internal Account Manager recently.

Her previous experience as a PA as well as being mum to two girls means she is super organised, and  juggles the calls coming into the office with efficiency.

Our resident queen of clean (she LOVES vacuuming) is looking forward to holidays when she can enjoy drinking cocktails in the sun once more.

Abhijit Joshi

Business Analyst, joined January 2023

Abhijit joined Coopers in January 2023.  He brings a wealth of expertise to the business having worked in the financial services industry as a Product Manager and PMO Lead.

Skilled in project management, product development, strategic initiatives, business analysis and development, Abhijit’s appointment will further enhance our offering to our customers.

Abhijit moved to the UK from India only recently, so it’s a big welcome not just to Coopers but to Warwickshire too!

Nikki Hamilton

Administration, joined June 2013

Nikki supports all customer accounts. With an eye for detail and immense patience, Nikki can sort out even the most tangled invoices. With 15 years’ experience in a customer-facing role at Sytner Solihull, she knows exactly what demands retailers face and remains composed whatever the situation. Having travelled the world and lived in Australia, we are pleased she’s back for good (we hope) as her cheery personality is a delight as she bustles about the office. When she’s not analysing accounts packages, she loves spending time with her beautiful daughter Bella.

Wendy Clarke

Technical Account Manager, joined August 2023

Wendy joined us in August 2023.  She has a solid career in development, working in education and local government, and is bringing her skillset to Coopers to support the team and our customers with the technical aspects of our products.

She is looking forward to working in the automotive sector, and experiencing the dynamic nature of the industry as well as getting to know the team and our customers.

Wendy is a proud volunteer for Warwickshire Search and Rescue away from work.  Accompanied by her dog Baxter, she assists the Police with searches for vulnerable missing persons within Warwickshire and beyond.

We’re on it

Contact our team