Car Dealer Power Awards 2019

Support Cooper Solutions in being named best Trade Insurance Provider 2019

2019 marks the 10th Car Dealer Power survey and it gives automotive retailers the opportunity to provide their opinions about how manufacturers and suppliers have performed throughout the year.

Can we ask you to support us this year by voting for FullCover as the best Trade Insurance Provider?

We know you love our product, as the number of days retailers took advantage of the FullCover daily rate insurance for customer loans has grown steadily over the past year. So, can we now count on you to cast your vote.

All you have to do is give marks out of 10 and provide an honest opinion on how good our product really is! The survey can be accessed online at CarDealerPower.com and it should take no longer than 10 to 15 minutes to complete.

To vote for Cooper Solutions, go to the Supplier section of the form. You will be able to give FullCover your vote in the best Trade Insurance Provider category. The survey is anonymous so fire away with all your lovely opinions.

Your vote will make a difference as the winners will be decided entirely by dealers.

Hopefully with your support it will result in Cooper Solutions being awarded Trade Insurance Provider in 2019.

THANK YOU!



FullCycle – turning service into sales

As we rollout FullCycle, our message to adopters is this is a system that can transform their business, through engaging with customers appropriately, bringing sales and service departments together, and ultimately building relationships to secure future sales.

Here’s a video we spotted on LinkedIn, after it was shared by the sales executive at Cotswold MINI.  We couldn’t have asked for a better way to demonstrate how the effective use of one of our products can have a really positive impact on a dealer’s customer.

What an amazing testimonial for Cotswold MINI and for FullCycle.  It just goes to show that by maximising your service opportunities, engaging with the right customers at the right time can deliver lifetime loyalty! 

Don’t lose your service customers to another dealer or another brand.

Cooper Solutions and Evelyn’s Gift working together to help benefit families and children

As part of its partnership with local charity Evelyn’s Gift, Cooper Solutions was thrilled to be involved in a project to transform a contact room and adjoining kitchen at Children’s Services in Warwick. 

The charity was formed in 2014 in recognition of Evelyn Mary Smith who passed away suddenly at just seven years old.  Its aim is to train as many people in CPR and lifesaving skills, and to provide little acts of kindness to people in need.

A team from Cooper Solutions worked in shifts over one day top complete the painting.  With funding from Leamington Spa’s Rotary Club to provide storage, and the addition of wall decals, and the donation of a vast selection of pre-loved toys, books and games from Cooper Solutions, the area has been completely transformed.

Barry Cooper, Managing Director of Cooper Solution, said: ‘It was a privilege for us to be involved in this project, which Helen from Evelyn’s Gift was able to facilitate for us. We hope that families and children visiting the centre will benefit enormously from the more comfortable and welcoming interior.’

Helen Smith of Evelyn’s Gift said: ‘I am personally very grateful to Cooper Solutions for choosing Evelyn’s Gift as their charity for 2019.  From my first meeting with them, working with their team has been inspiring and their enthusiasm for this project at Children’s Services has made it hugely successful.’  

Customer satisfaction steps up a gear for Chorley Group with FullCover

Cooper Solutions’ short-term insurance solution and licence checking simplifies vehicle handovers and delivers extra income stream

Award winning Chorley Group, operating six key dealerships and four franchises across the North-West of England, has chosen FullCover from Cooper Solutions as its preferred fleet management system and short-term insurance provider.

The business initially adopted FullCover at Chorley Nissan, the UK’s largest volume, single Nissan dealership, but quickly established that its ability to streamline the car handover process for its customers, and the additional income revenue it delivers through collision damage waiver (CDW), would an invaluable addition to the Group as a whole.  The system has now been rolled out to encompass its dealerships across Lancashire and Greater Manchester.

Operating five of the world’s largest motor franchises incorporating Nissan, Hyundai, Kia and MG Motors, the Chorley Group’s fleet management task is potentially complex.  However, FullCover has enabled the Chorley Group’s network of locations to efficiently manage all current, future and historic appointments for sales, aftersales and bodyshop loans, while incorporating instant online driving licence checking.

Stephen Mellett, Group Aftersales Director says: “Using FullCover has had a number of benefits for us. Being able to check driving licences in real time means we can process the handover of loan cars quickly, so customers can get on their way without having to wait around as paperwork and forms are completed. We’re also able to process any Motability customers through the system efficiently, so all customer usage is recorded in one place. FullCover integrates with our existing dealer platform, meaning we can book straight into our diary screen, which has streamlined our booking process.”

Chorley Nissan Blackpool was the first adopter of CDW; now utilised by the whole group. Traditionally, customers have to shoulder a high insurance excess if they want to drive a loan car, but this is no longer the case as Stephen Mellett explains: “We also benefit from the additional revenue provided through CDW, which means that the customer is fully insured with a very low excess, with the added benefit of this having a positive impact on customer satisfaction. We currently recover between 70% and 110% of our insurance premium spend by offering CDW to our customers.”

The Cooper Solutions team has collaborated closely with Chorley Group to unravel some areas which were not working for them or their customers.  Crucially, the partnership with Cooper Solutions and FullCover has turned what were headaches for the dealership, into a profit-making opportunity for them whilst enhancing customer satisfaction.   

“Dealers need to be on top of their forecourt fleet and courtesy cars at all times to  boost profitability and of course, make life better for customers.  Whether customers are test driving cars for sale or returning for servicing or aftersales care, FullCover supports dealers in meeting their needs. By working in partnership with dealerships like Chorley Group, we can tailor our solutions to maximise return on investment for them.  It also means we can ensure their customers reap the benefits and reward dealers with their on-going custom for years to come,” concludes Dean Pipitone, Director of Cooper Solutions.